Brand Mix

Now that's what I'm talking about. Only one day after commenting about the outage at Skype and the seeming inadequate response, I get the following email:

Hello martinjohnbishop

You may or may not know but last week Skype wasn't available for acouple of days. There were a number of reasons for this and I am delighted to say that the problem is now well and truly sorted and everything is back to normal. For those of you who tried to use Skype during that time but couldn't, we're very sorry. For those of you who didn't try to use Skype - well thankfully you were not affected but we want to reassure everyone that Skype is now working happily and the problem is fixed.

We know we have many faithful users out there who give us feedback (good and bad) on what we're doing as a company. The Skype communitymakes us what we are. Without you, our users, we simply wouldn't exist. We've helped people stay in touch with their friends and family over the past four years without any massive hitch and we want it to stay that way.When the unexpected happens, it's important to remember the people who stuck behind us and whose loyalty humbled us. I want to thank everyone for their support, patience and being part of the Skype community. And for those of you who missed out on using Skype last week - I want to especially thank you as well. As a goodwill gesture, we're adding an additional seven days to your current subscription, free of charge. And even if you didn't miss out on using Skype last week - you can still have a week free on Skype, on the house! So please enjoy it, call your loved ones, friends, family and colleagues and thanks again.

Talk soon,
The people at Skype

That just earned them one more outage (hopefully a short one)