Two small but welcome gestures from two different hotels the same day. Montbleu sent a thankyou-for-staying-with-us email (and survey) after our recent stay there. And Hilton Garden Inn sent an email confirming my upcoming stay along with directions to the hotel, the 5-day weather forecast (rain), local guide and HHonors balance. Both emails done really well.
Friday, February 1, 2008
Hotels doing it right
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